emas5 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how emas5 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your privacy in a transparent and responsible manner.
Effective Date: 1 January 2026 | Version: 2026.1
Information We Collect
When you register and use the emas5 platform, we collect several categories of information to ensure the service runs smoothly, securely, and comfortably for you.
Full name, phone number, email address, date of birth, and the password set during registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser version, IP address, and general location information. This data is used to detect suspicious activity and improve platform performance.
Deposit and withdrawal records in Malaysian Ringgit (MYR), bank or e-wallet names, and account numbers used. Credit card details are not stored directly on emas5 servers.
Pages visited, games played, session duration, and platform usage patterns. This data is analysed in aggregate to improve the overall user experience.
How is your information used?
Emas5 only uses collected information for legitimate purposes directly related to the services we offer. We will not use your data for any other purpose without notifying you and obtaining your consent.
- Identity verification and account security — ensuring only verified account owners can access their accounts.
- Processing financial transactions — to facilitate deposits and withdrawals in MYR via local Malaysian payment methods.
- Platform improvements — analysing usage patterns to improve the interface, performance, and overall user experience.
- Service communications — sending important account notifications, transaction details, and security updates.
- Legal compliance — to meet legal obligations under applicable Malaysian legislation, including anti-money laundering requirements.
- Customer support — enabling the emas5 team to assist you in resolving account issues or enquiries more efficiently.
Emas5 will not sell, rent, or trade users' personal information to any third party for marketing purposes.
Cookies & Tracking Technologies
The emas5 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you access a website.
Types of cookies we use:
- Session cookies: Keeps you logged in during an active session and saves your preferences while using the platform. These cookies are deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences for a more convenient experience on future visits.
- Analytics cookies: Collects anonymous usage data to help us understand how users interact with the platform, for service improvement purposes.
- Security cookies: Helps detect suspicious login attempts and protects your account from unauthorised access.
You can manage your cookie settings through your web browser. However, blocking all cookies may affect certain features of the emas5 platform.
Data Storage, Security & Sharing
Storage & Security
All user personal information is stored on servers protected with high-grade encryption. emas5 applies industry-standard security protocols to ensure your data cannot be accessed by unauthorised parties.
Access to user data within the emas5 organisation is restricted to staff who require it to perform their duties, and all access is logged for internal audit purposes.
Third-Party Sharing
Emas5 does not share users' personal information with third parties except in the following situations: with approved payment providers (FPX, Touch 'n Go eWallet, etc.) to process transactions; with Malaysian regulatory authorities or law enforcement when required by law; and with technical service providers bound by strict confidentiality agreements.
All third parties that receive emas5 user data are required to meet security and privacy standards equivalent to those set out in this policy.
Your Rights as a User & How to Contact Us
As an emas5 user in Malaysia, you have the following rights regarding your personal information, in accordance with the Personal Data Protection Act 2010:
Request a copy of the personal information we hold about you.
Request the correction of any information that is inaccurate or incomplete.
Request the deletion of your personal data, subject to applicable legal requirements.
This Privacy Policy may be updated from time to time to reflect changes in emas5's privacy practices or legal requirements. The latest version will always be available on this page with an updated effective date.
For any enquiries, data access requests, or privacy-related complaints, please contact the emas5 team by email: [email protected] or visit the FAQ us for further guidance.